Tenants

Feel free to refer to this ‘Renting and you’ guide. It has been developed by Tenancy Services to assist tenants with their rights and responsibilities in relation to renting a Residential property.

It is important that you report any issues requiring repair or maintenance to your property manager as soon as you become aware of them. General repairs should be communicated by email to your Nest property manager. We will acknowledge all requests within 24 hours and arrange any maintenance jobs within 3 working days wherever possible.

Urgent repairs should be reported immediately to your property manager by phoning 022 658 0440.

Examples of urgent repairs include:

• No hot water or burst pipe
• Faulty external door locks
• Gas leaks
• Flooding or storm damage
• Serious roof leaks
• Dangerous electrical faults
• Fire damage
• Serious storm damage
• Failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water cooking, heating or laundering
• Failure or breakdown of the gas, electricity or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure

We are pleased to refer our tenants to Fast Connect for their moving and utility connections services.

Fast Connect offers an efficient moving home service to assist you in connecting your power, gas, phone, broadband and Sky. Whether you need new connections, disconnections or transfers of existing services, Fast Connect can get you connected with your providers of choice.

Missing a rent payment is a breach of your tenancy agreement and the Residential Tenancies Act. It can result in negative credit references and problems renting from other landlords in the future.

We recommend you set up an Automatic Payment with payment to leave your bank account a day or two before the rent is due to make sure that it arrives on time.

If you have any problems with your rent payments, please notify us immediately. If you fall into arrears, application will be made to the Tenancy Tribunal for termination of your tenancy. Your debt may be lodged with credit agencies and any other tenancy related database.

Property inspections benefit both landlord and tenant as they help ensure that all parties are adhering to the tenancy agreement. During your tenancy, therefore, we will conduct routine inspections.

You will be given advance notice in writing advising of the inspection date. Inspections are carried out between 9:00am – 5:00pm, Monday to Friday. You are welcome to be present for the inspection; however we will use office keys to gain access if required. If the nominated inspection date is not suitable for you, please contact our office as soon as possible as we will be happy to negotiate an alternative date.

The property owner’s insurance does not cover your personal belongings, therefore we strongly advise you take out your own contents insurance to ensure your belongings are insured from any unforeseen circumstances.

Your Tenancy Agreement states you are required to give at least 28 days’ notice if you intend to vacate one of our properties and that you must include the final date of your tenancy.

To notify Nest of your intention to vacate, please email your property manager to request a ‘Notice to Terminate Tenancy’ form and return it to us via email. You can also find a copy of this form in the Tenant Portal.

To prepare for your final vacate inspection, please refer to our ‘Final Inspection Checklist’, which you can find in the Tenant Portal. It will help you prepare for your vacate inspection, which will also ensure prompt lodgement of your bond refund.